Dr. Cheryl Serr
Cheryl Wiley, FNP
Office Appointment Policies
Our office is open 8:30 am – 4:30 pm, Monday through Thursday. Our phone hours are from 9:00 am – 4:00 pm, Monday through Thursday. After hours or emergency requests can be handled by calling our answering service at (530) 245-1292, or by calling our main line number at (530) 225-8500 and pressing “3” to be connected. The service will put you in touch with the scheduled “on-call” doctor.
Office visits are by appointment. For your first appointment, we ask that you please arrive 30 minutes prior to your scheduled time to allow for paperwork to be filled out and to update your file.
If you arrive more than 15 minutes past your set appointment time you maybe rescheduled. Exceptions may be worked in at the providers’ discretion and schedule allowance.
If you are unable to keep an appointment for any reason, please let one of our receptionist know as soon as possible. This enables us to allow someone else, who needs to see the doctor, to schedule in your time slot. We appreciate your thoughtfulness!
Due to the nature of obstetrics and gynecology, our physicians may be required to leave the office for unexpected emergencies. Our receptionists will notify you as soon as possible to reschedule your appointment if such an occurrence arises. Your patience will be greatly appreciated.
Our office is a non-smoking facility, so we ask that you please refrain from smoking at all times.
Medications Refill Policy
for prescription refills please call your pharmacy, even if the label states “no re-fill”. The pharmacy will contact our office to obtain approval, thus ensuring that the refill is for the most current prescription and dose. Please allow 24-48 hours for all prescription refills to be processed. All refills request must be made during regular office hours. Requests for medications made after hours will be deferred until the next business day.
If you are scheduled for surgery you will have a cost estimate prepared for you in advance. Your portion of this cost (deductible and co-pays) is due in full at your pre-operative appointment. We accept cash, credit cards, and money orders for these payments.
As a courtesy, our office will bill your insurance plan for services provided in our office — the unpaid balance is then your responsibility. Co-payments are due at the time of service. If you are not covered by private insurance you will be required to pay at the time of service. Therefore it is important to have your current photo ID and effective insurance card(s) available at each visit. And active coverage insurance ID card must be presented or your appointment will be rescheduled to another date when current information can be provided, unless you choose to pay cash for your visit.
After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility. Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collections agency. Patients who are assigned to collections will be dismissed from the practice, and will not be able to be seen by any of our practitioners in the future. We accept cash, most major credit cards, and money orders for the payments.
Please direct any billing and/or insurance questions you may have to our billing company, CPR at 241-0473. Their staff will be more than willing to help you in anyway they can!